Guest Policies A – Z Alcoholic Beverages Policy/ Animals/ Arena Entry/ ATM / Balloons/ Cameras/ Catering/ Children's Admission/ Door Times/ Elevator/ Emergency Phone Calls/ First Aid Services/ Food and Beverage/ Guest Attire/ Guest Behavior/ Guest Services/ Lost and Found/ Lost Children/ Re-entry/ Search and Prohibited Items/ Smoking Policy/ Solicitation and Vending/ Tickets/ Wheelchair Accessibility/ Welcome to the Tsongas Center. Our goal is to provide you with an experience that meets or exceeds your expectations. Our building policies are intended to ensure an enjoyable experience in a safe and comfortable environment. If at anytime you need to contact management during an event, please visit Guest Services located on the concourse behind section J and we would be happy to meet with you. Alcoholic Beverages Policy Massachusetts state law prohibits the sale of alcoholic beverages to persons under 21 years of age; therefore, guests will be required to show proper identification and proof of age when purchasing alcoholic beverages. Any patron in the building under the age of 21 and in the possession of alcohol, will be ejected from the event and taken to the security office where their parents will then be notified for proper advisement. When necessary, these patrons may be turned over to the Lowell Police. All persons who are consuming alcohol and appear to be under 21, and cannot provide proper identification, will be processed as above. All persons supplying underage drinkers will be ejected from the event and turned over to the Lowell Police. Animals Guide, sign and signal dogs to aid guests with disabilities are the only animals permitted in the center. Whenever possible, please advise Center staff of your planned attendance by calling 978 848-6913 so that we can be of assistance when you reach the building. Center Entry All patrons enter through the Main Lobby Entrance to access events at the Tsongas Center and must have a valid ticket to attend an event. a. Pre Event Screening Depending upon the nature of an event, or when considered necessary by Building Management, a visual or full search will be conducted by Center Security. All guests and/or show personnel may be subject to search prior to entering the building. b. Visual Search A visual search may consist of the following: the guest being asked to open any coat, bag or containers of any type. Security will visually scan all guests as they enter the facility for contraband noted below. The guest will be asked to dispose of the item(s) prior to entering the facility. Guests may be turned over to the Lowell Police if item(s) of an illegal nature are discovered. c. Full Search A Full Search consists of the following: the guest being asked to open any coats, bag or containers of any type and also being physically patted down or screened with a metal detector. If contraband is detected, the guest will be asked to dispose of the item(s) prior to entering the building. Guests may be turned over to the Lowell Police if item(s) of an illegal nature are discovered. Purses, diaper bags, and other small personal bags are allowed, but will be inspected at all entrances. No storage or check in area will be provided for items not permitted inside the arena. Items confiscated at the entrance will not be returned. The following items are not permitted inside the center: * Large bags, backpacks, duffle bags or boxes * Food or beverages * Cans, bottles, coolers or other similar containers * Video cameras or audio recorders (in most instances) * Laser pens or laser products * Noise making devices (horns, whistles, etc.) * Projectiles (including beach balls and frisbees) * Oversized signs (larger than 2' x 3') * Stickers * Balloons * Cigarettes and lighters (concerts) * Heeleys, skateboards or skates * Sticks or poles * Spiked necklaces and belts or pins of any kind * Illegal substances or alcohol * Knives, guns, chains or clubs * Weapons of any kind or any kind of item that could be construed as a weapon * Umbrellas * Any other item deemed unacceptable by Management ATM For your convenience, there is an ATM machine located on the concourse of the Tsongas Center behind section M. Please note that the concessions/food stands are all CASH only. Balloons Helium balloons are not permitted inside the Tsongas Center at any time. Cameras The permitted use of cameras varies by event and will be posted with the event listing on this site, once the building is notified of a tours' policy. Cameras with professional lenses, detachable lenses, cameras with a lens larger than 2 inches or a camera that is not a standard 35mm are prohibited from the Tsongas Center. Use of video cameras, audio recording devices and digital cameras in video mode are also strictly prohibited. The use of these items may result in confiscation and possible ejection from the arena. Please note that cameras that are brought into the arena against event/arena policy may also be subject to memory card confiscation. These cards may not be returned based on the sole discretion of the Tour/Show Manager. Members of the media should contact the Marketing Coordinator at (978) 848-6906 to request photo credentials. Catering Catering is provided by Centerplate. For info on Catering please contact Centerplate at (978) 848-6920. Outside catering is typically not permitted at the Tsongas Center. Children's Admission While most of our concerts are "All Ages" shows and do not mandate a minimum age requirement for attendees, we recommend parents and guardians consider certain factors or circumstances that their child may be exposed to during some events such as increased noise levels, lasers, pyrotechnics, fan behavior and alcohol consumption. For family shows typically children 2 and over need a ticket to attend the event. For family shows geared to the real young audience, some shows even require that a child who is one year and up have a ticket to the event. For children who fall under the "no ticket" needed age cut off, these children are required to sit on the lap of a parent or friend and would not have their own seat. Door Times Door times for all events vary between 60 to 90 minutes prior to show time, depending on attendance or the type of event. The door time for a particular event is posted on the events page. For General Admission shows, we attempt to open doors 90 minutes prior to show time to accommodate pat downs and searches. Elevator There is a passenger elevator to serve guests attending events at the Tsongas Center. The accessible ramp is located in the front of the building (down to the left as you face the Tsongas Center) and allows ADA compliant access into the Main Lobby. The elevator is located in the Main Lobby Entrance but can also be accessed at street level via the East Entrance (located down to the right of the main entrance as you face the Tsongas Center). Emergency Phone Calls To reach a patron at the Tsongas Center in an emergency situation, please call the Event Office at (978) 848-6934. If a live operator cannot be reached, please then contact House Security at (978) 848-6915. First Aid Services Emergency Medical Technicians (EMTs) are present at all times for the safety of our guests and participants. Persons requiring non-emergency first-aid assistance can visit guest services located on the concourse behind section J. In an emergency situation, guests should contact the closest event staff member who can assist in getting an EMT. Food and Beverage As part of our public safety policy, guests are not permitted to bring in their own food and beverage items to any event at the Tsongas Center. A variety of food and beverage items will be available for purchase at various concession stands throughout the center during events. Please note that all concessions stands are CASH only. Guest Attire In order to uphold our status as a first-class entertainment facility, proper attire, including (but not limited to) shirt and shoes is required of all guests attending events at the Tsongas Center or entering the facility to purchase or pick up tickets. Management reserves the right to refuse admittance to anyone it deems dressed inappropriately. Guest Behavior Tsongas Center encourages all fans to show enthusiasm with energetic cheering during our events. Individual behavior must be bound by law and the rights of others to enjoy the event. Guest behavior cannot offend other patrons or be abusive to the players, officials performers, staff or management. Center staff reserves the right to eject patrons whose behavior infringes on the ability of our other guests to enjoy the event. Please notify Tsongas Center personnel or security immediately if any such problem occurs. The following behavior or activities are grounds for eviction from the Tsongas Center: * Use of profanity or unacceptable language of any type. * Possession of illegal or unauthorized items inside the Center. * Unacceptable or indecent dress. * Damaging or the intent to damage property of the Tsongas Center. * Failure to obey or follow the Tsongas Center smoking policies. * Use of illegal substances or drugs; Public drunkenness. * Entering or attempting to enter any "off limits" areas such as hockey ice, stage area, backstage area or restroom of the opposite sex. * Participating in or instigating a fight. * Verbally abusing, threatening or intimidating other guests, performers, athletes or Center employees. * The throwing of any objects or projectiles in seating areas, on the ice surface or any other areas. Guests who fail to abide by Center policies, state and federal law are subject to ejection from the facility. Any guest who is violating arena policy will be asked to correct their behavior and if they fail to do so in a timely manner, will be ejected. Individuals who have been ejected must vacate Center property or be subject to arrest or trespassing charges. Guest Services Guest services is located on the concourse level behind section J. The Guest Service staff is prepared to assist you with ticketing or seating problems, directional information, lost and found, upcoming event information, as well as assisting those guests with special needs. Lost and Found Items lost by a guest in the Tsongas Center may be claimed at Guest Services behind Section J. Guests are reminded that they are responsible for their own belongings at all times. Turning found items in to the Guest Services desk is appreciated by the management and by your fellow guests. If you are seeking an item that may be in Lost and Found in the days following an event, please call House Security at (978) 848-6915. Lost Children Lost children will be brought to Guest Services located behind section J. Guests looking for a lost child should go directly to guest services for staff member assistance and to expedite reuniting the parent with their child. Re-Entry As part of the public safety policy, exiting and re-entering the building with the same ticket is not permitted. Exceptions are only made in the case of medical situations and emergencies. In the event of a medical situation or emergency, please contact the closest Tsongas Center Security/Event Staff Member. Search and Prohibited Items In an effort to ensure the safety of all persons attending an event, the management will conduct a voluntary pat down and/or bag search prior to entering the Tsongas Center. Please go to Center Entry for a full list of prohibited items along with a full description of the search, pat down and bag check process. Smoking Policy By law, the Tsongas Center is a non-smoking facility. This policy is strictly enforced in all areas of the building. A smoking section for hockey games is available, however, this section for other events is established on a show-by-show basis. Anyone observed smoking inside the facility will be asked to extinguish the item immediately. Any person who refuses to comply with the policy, after the appropriate warning, shall be subject to ejection from the facility. Solicitation and Vending Tsongas Center does not permit vending, soliciting or collecting contributions for any purpose, the distribution or displaying of promotional materials on the premises without expressed consent of building management. Anyone observed soliciting, vending, displaying or distributing promotional materials on the premises without permission, will be asked to leave the property by Management. Other actions will be taken if necessary. Tickets Please note that no person will be admitted into the Tsongas Center without holding a valid ticket to the event. Tickets to the Tsongas Center can be purchased in person at the Box Office and through Ticketmaster. For more information on ticketing and the Tsongas Center Box Office, click here. Wheelchair Accessibility The Tsongas Center is wheelchair accessible. A wheelchair accessible ramp is located outside the facility (to the left as you face the Tsongas Center) which leads to the main lobby. A passenger elevator is located in the main lobby for floor and concourse access. For those patrons who would like to be dropped off in front of the building, they are welcome to do so, and can enter the building through the East Entrance. The passenger elevator is accessible from the East Entrance as well as the Main Lobby. For patrons looking to purchase wheelchair accessible seating, please contact the Tsongas Center Box Office at (978) 848-6938.